Our Story
Percolator's story began over a decade ago.
The Percolator partners met at Groundwire where they worked on building Groundwire Base, the precursor to Salesforce's Nonprofit Success Pack (NPSP). Groundwire was a full-service nonprofit technology provider, but at Percolator, we focus specifically on CRM. Your CRM provides the brain for your organization and all your engagement efforts and is what allows you to build relationships and power at scale. We are experts on the Salesforce platform and all the other tools in the CRM ecosystem that integrate with Salesforce to help nonprofits achieve their missions.
We consult on a wide range of third-party tools and we never accept commissions for client licenses so our judgment isn't clouded about what tools will best serve you. We are client advocates, not platform salespeople.
We also understand that software is only the beginning — it’s how you use it that matters. We make sure your tools live up to their promise, via strategic technology planning, staff coaching, meaningful metrics, and ongoing support. We recently celebrated our 10-year anniversary and have partnered with over 100 nonprofit clients.
Our Team
There’s no substitute for nonprofit experience – all of our team members have nonprofit backgrounds and we bring that domain expertise to our consulting. We are highly skilled strategists, developers, system designers, and technical architects but our experience as campaigners, fundraisers, program managers, and administrators informs all our work. We are also very involved in our communities as activists and volunteers.
Our Clients
Our clients are the reason we come to work every day and their success is central to how we, as a company, fulfill our own mission. We believe that the right strategies and tools, in the right hands, can change the world. If you're working to change the world and need some help with your systems, let us know.
Volunteers collect trash at an Alliance for the Great Lakes Adopt-a-Beach event, photo by Lloyd DeGrane.
Impact
We’re here to apply our skills and talents in service of creating an equitable, just, and sustainable world.
Experience
There’s no substitute for nonprofit experience; we hire staff with in-the-trenches nonprofit backgrounds and we bring that domain expertise to our work.
Relationship
Developing relationships is at the core of all social change work and technology is key to building relationships at scale.
Partnership
The best way to design is together.
Craftsmanship
Everything we do is undertaken with thought and care.
Curiosity + Humility
We are motivated by curiosity and value the opportunity to learn from others and deepen our experience and understanding.
Trust
We strive to promote transparency within our team and with our clients, and to build trust through frank conversations and candid problem-solving.
Joy
A commitment to maintaining a joyful, intentional, and engaging environment with appreciation for the meaning and purpose of our work.