
Does Salesforce's email "REMINDER: Critical Update for Lightning Experience" have you worried you're about to be struck by lightning? You don't need a faraday cage, just a plan!
Nope, today we are not discussing the mystical illuminati pyramid (to read up on conspiracy theories you’ve got to go somewhere else). Instead, we’re talking about an even more powerful tool: the engagement pyramid. An engagement pyramid is a visual representation of all the audiences your organization interacts with and the roles you need …